Gold Coast IT Support

Professional Gold Coast IT Support to businesses and home users via onsite visits or telephone/remote support. With over 20 years experience in solving small business and home user IT support issues. Common IT Support issues resolved include Network, Internet, WiFi, MS Windows client, Printer and Laptop along with many general computer hardware faults. Our experienced Gold Coast IT Support team can resolve IT issues, so you can focus on your business.
Gold Coast IT Support

Gold Coast IT Support Services

WiFi Support

  • Fix WiFi Dead Zones
  • Extend WiFi Coverage
  • Fix Slow WiFi
  • Create Guest Network
  • Connect New Devices

Windows Support

  • Virus & Malware Removal
  • Upgrade Windows
  • Solve Program Problems
  • Simplify Windows Interfaces
  • Install New Software

Internet Support

  • Connection Problems
  • Slow Internet Speeds
  • Lag Spikes/QoS/Quota
  • Parental Control
  • Website Training

Photo Support

  • Sharing Across Devices
  • Cloud Backup
  • Scanning Slides/Negatives
  • Safely Sharing with Friends
  • Organising Large Collections

Printer/Scanner Support

  • Initial Setup
  • Network Sharing
  • Troubleshooting
  • Scanner Configuration
  • Document Management

Mobile Device Support

  • Android Specialists
  • Initial Device Setup
  • App install & Setup
  • Customise Interface
  • Security Advice

Security Support

  • Password Management
  • Encryption
  • VPN - Secure Remote Access
  • Backup Systems/Procedures

Data Recovery

  • Deleted Files or Photos on
    Hard Disks, SD Cards, Laptops,
    Phones, Cloud
  • Failed/Failing Hard Disks

Cloud Support

  • Dropbox, Google Drive,
    Microsoft One,
  • Initial Service Setup
  • Group & Device Sharing
  • Security Advice

Onsite Gold Coast IT Support

From $139 - No Fix No Fee

We can come to your business or home and provide a professional IT support service for a very affordable price. In the following suburbs: Palm Beach, Elanora, Tallebudgera, Currumbin, Currumbin Valley and Tugun we can come to you for just $139. Other locations within central Gold Coast, Southern Gold Coast and Tweed area for just $169.

Gold Coast IT Support via Telephone

From $25

Many computer issues can be solved over the telephone or via secure remote access to your computer. With our $25 telephone based IT support service you can afford to solve many annoying computer problems without blowing your budget. Our telephone IT support is provided by Australian based and native English speakers. For $25 we provide you with 15 minutes of telephone or secure remote service into your computer over the internet.

No Fix No Fee Policy

Our No Fix No Fee policy only applies for a single issue, problem or fault. Where an issue, problem or fault involves multiple issues the No Fix No Fee policy only applies to one issue. Additional issues are then charged at an hourly rate. If there are known to be multiple issues or problems then the service call must be booked on an hourly rate. The first hour of an hourly rate service call is charged as follows: Palm Beach, Elanora, Tallebudgera, Currumbin, Currumbin Valley and Tugun are $139. Other locations within central Gold Coast, Southern Gold Coast and Tweed area are $169. Subsequent work within the same service call is then charged in 15 minute blocks at $35. The rates and costs for all service calls do not include parts.

Recent Gold Coast IT Support

  • Issue: WiFi dropping out at one end of house.
    Solution: Extended WiFi network using Ethernet over Power line (EoP) adapters with the one being a combined WiFi access point and EoP adapter.
  • Issue: Home based business wanted friends and clients to have access to WiFi, but not their network.
    Solution: Created a guest WiFi network with no access to shared resources on rest the network and no access between guest WiFi clients.
  • Issue: Business wanted staff to have secure remote access to network server.
  • Solution: Setup VPN server in office and VPN client on remote worker devices.
  • Issue: High performance notebook slow in many operations.
    Solution: Upgraded notebook to SSD (solid state drive) and transferred contents of original hard drive to new SSD.
  • Issue: Car GPS map data was out of date.
    Solution: Downloaded latest map data and installed on dedicated SD card.
  • Issue: Client found MS Windows 10 difficult to use compared to MS Windows 7.
    Solution: Installed alternative Start button with familiar interface and created dedicated desktop short cuts.
  • Issue: Windows reporting hard disk faults
    Solution: Transferred contents to new hard disk. Replaced old with new hard disk. Securely wiped faulty drive.
  • Issue: Desktop computer could no longer connect to the network.
    Solution: Network card on motherboard had been damaged by nearby lightning strike. Disable on board network card and installed a new network card.
Gold Coast IT Support